“With Upshift I just tell Ali, hey, I need two line cooks, and then mostly I have them next day.”
The operation
Eurest runs dining for AEP at three Columbus sites, about 20 minutes apart. Downtown alone needs up to 15 people a day for breakfast from 7:30 and lunch from 11, plus a coffee bar with two baristas.
The challenge
Call-offs, vacations and a medical leave left holes in the schedule, and every new hire took weeks.
“It can take up to like three, four weeks because you have to interview, you have to background check, I have to run drug tests and that all takes some time.”
Four things, each in their own words.
“I was allowed to add a few positions and until those were hired I fulfilled those positions with Upshift.”
When the AEP contract grew, Tomi filled the new line-cook spots with Upshift right away and kept hiring for them in the background.
“You solve call-offs… if someone is sick, if someone goes on vacation… I can reach out to Ali… and then if he can, he books them, and then it's all good.”
When his barista went on medical leave, the same Upshifter covered the coffee bar for over a month straight.
“I just send it to Ali and he takes care of it. If they're available, he books them for me. So easy peasy.”
Tomi texts his account manager the dates and the Upshifter he wants. The shift is booked.
“Ali, usually when he gets me people, I tell him I need experience. He makes sure that he finds people that have worked a lot of shifts with Upshift, that have worked at similar settings with Upshift. So that those that he's sending me, like usually most of the time they work out.”
With his previous app he sent workers home. With Upshift it happened once, for open shoes, and Ali took care of it. 95% of shifts went to people who had worked at AEP before.
I'm happy with you guys, so even if someone else comes up to me right now, I'm not even interested in listening, because why would I change something that works for me?
On a 15-minute call we look at your sites and show you how posting works. Vetted cooks and baristas on W-2 payroll, often by the next day.
